Green Forest Ecolodge is operating following all the recommendations of the Government of the Republic of Ecuador. For that reason, in case of cancellations by passengers, THERE WILL NOT BE A MONEY REFUND (cash, deposits, card payments, bank transfers, online payments, etc.); for groups the policies will be handled internally.
GREEN FOREST ECOLODGE reserves the right to offer an alternative for the postponement of any contracted tour (prior review of the case), this being the change of dates for the following months.
In case of total cancellation by the client, such as Travel restrictions from their country of origin, positive tests or mandatory quarantine, internal commotion and protest/strikes, mobility problems or difficulty getting to the start of the tour in Lago Agrio, etc. Green Forest Ecolodge reserves the option to deliver a voucher with the same services without a fixed date and this one can be exchanged in the future for a maximum of 1 year from the cancellation date.
The notification should be at least 30 days before the tour date. Any cancellation for any reason is within 7 days prior to the tour, the value will be charged in full and with no right to claim a change of dates.
- Website Bookings. Always check your cancellation policy as non-refundable.
- The remaining balance of your total room cost including taxes is due on check-in at the hotel. Our hotel accepts cash (US Dollars).
- Traveler’s checks are not accepted.
- There are no refunds or credits issued for early checkouts.