Cancellation Policies

Cancellation Policies of our Cuyabeno tours

CANCELLATION POLICIES

IMPORTANT INFORMATION

Reservations through websites: Always review our cancellation policy since non-refundable and non-transferable reservations cannot be modified or canceled by the hotel. The remaining balance of the total room cost, including taxes, is due upon check-in at the hotel. Our hotel accepts cash (US dollars). Traveler's checks are not accepted.

 

There are no refunds or credits issued for early departures.

 

 

CANCELLATIONS 

 Green Forest Ecolodge is operating following all the recommendations of the Government of the Republic of Ecuador. For that reason, in case of cancellations by passengers, THERE WILL NOT BE A MONEY REFUND (cash, deposits, card payments, bank transfers, online payments, etc.); for groups, the policies will be handled internally.

 

GREEN FOREST ECOLODGE reserves the right to offer an alternative for the postponement of any contracted tour (prior review of the case), this being the change of dates for the following months.

 

In case of total cancellation by the client, such as Travel restrictions in/out of the country, Internal commotion, protests/strikes, positive tests, mandatory quarantine, or difficulty getting to the start of the tour in Lago Agrio. Among other factors where Green Forest Ecolodge continues to operate normally; due to our location in a Protected Reserve Area.

 Green Forest Ecolodge reserves the option to deliver a voucher with the same services without a fixed date and this one can be exchanged in the future for a maximum of 1 year from the cancellation date.

 

The notification should be at least 30 days before the tour date.

Any cancellation for any reason is within 7 days before the tour, the value will be charged in full and with no right to claim a change of dates.

 

IMPORTANT 

  • Website reservations.
  • Always check your cancellation policy as non-refundable.
  • The remaining balance of the total room cost, including taxes, is due upon check-in at the hotel. Our hotel accepts cash (US dollars).
  • Traveler's checks are not accepted.
  • No refunds or credits are issued for early departures.
  • Green Forest Ecolodge is responsible for luggage and suitcases when they come from the meeting point.
  •  Valuable items in carry-on